Thursday, November 16, 2017

Consumer Protection Case Study

Case 1 Chetan Prakash v/s MET Institute of Computer Science

Prakash was in final year of BSc when he sought admission to the Institute for MCS. The institute had stipulated that in order to pursue the MCS course, the student has to clear III year exam.

He deposited the fees before the declaration of result. Seeing that he had failed in exams, he tried to withdraw the admission and requested a refund, to which the institute did not respond. Finally, he sent a legal notice to the institute and then lodged a complaint in the consumer forum.

How can you solve this problem?

Case 2 Krishnan Kumar Bajaj v/s PepsiCo.

Bajaj, a resident of Ahmedabad, had purchased a Lay’s packet on 28 June 2010 and sensed it's being underweight. He wrote twice to the manufacturer. While the first letter got no response, in reply to the second, it offered Bajaj gifts hamper which he refused.

Bajaj approached CERS, who wrote to PepsiCo. The company refused to accept their fault and gave several unsatisfactory clarifications. CERS took the issue to the Consumer Disputes Redressal Forum, which also gave a favorable ruling. The company asked for the bill of purchase which Bajaj could not produce.

How can you solve this problem?

Case 3 Dharamdas Pritiani v/s HDFC Ergo General Insurance Company Ltd.

The complainant was advised by the doctors to undergo treatment upon suffering from a heart ailment in 2008-09. He then underwent a rare treatment called Enhanced External Counter Pulsation (EECP). The treatment was completed in 45 sittings, cost Rs. 1, 18,000.

HDFC Ergo rejected the complainant’s claim saying the treatment was experimental and not recognized by the insurer. The insurance company also claimed that a policyholder must be hospitalized for at least 24 hours for reimbursement.
The complainant claimed that the treatment was recognized by the united states, and 40 hospitals in India use EECP method to treat heart patients. The forum said the documents furnished by Pritiani support his claim. The complainant was a heart patient, who underwent a treatment, which did not require hospitalization, thus he should be reimbursed Rs. 1, 18,000.

How can you solve this problem?

Saturday, October 14, 2017

Seminar on Digital Banking

On 13th October 2017, Immensa Commerce Club of Pushpanjali College of education organized a seminar on Digital banking in collaboration with Bassein Catholic Co-operation Bank.

The seminar started at 10.30 am. Mrs. Gremila Miranda, the assistant manager of Vasai Branch and Ms. Eden D’penha, bank officer, were the spokespersons for the seminar. The event began with a short welcome and introduction of the guests by Prof. Dr. Mabel Pimenta. A token of love was given to the guests by our teachers. 

The seminar began with Ms. Eden explaining the basics of banking like the different type of bank accounts and the revolution in the banking industry. Ms. Eden then went on to explain the importance of online banking in today’s world.

We were explained about the need and importance of using digital banking. A simple procedure to set up our digital baking accounting was also shown. Mrs. Gremila gave us a short demo of using the online feature of Bassein Catholic Bank for various purposes like paying bills, recharging phones, shopping etc. Mrs. Gremila also introduced us to mobile banking feature of Bassein Catholic Bank.

After the session, doubts of the audience were cleared. Forms for digital banking, mobile banking, and new account opening was provided to whoever needed them.

Mr. Anthony Dias from S.Y.B.Ed gave a vote of thanks to the guests' lecturers. The event concluded at 11.30 am.

Saturday, September 30, 2017

Visit to The New India Assurance Co-op LTD.

The students of Commerce Club visited The New India Assurance Co-op LTD office in Vasai. They interviewed the manager regarding various concerns and doubts with regards to insurance. They also spent time with the office staff and noticed the management flow of the company. 

Friday, September 22, 2017

Immensa Commerce Club Canteen

Drima and Gratian selling a coupon to Gloria

Students arranging the snacks before recess

Crowd at the counter


Customers purchasing Pattice Pav

Thursday, September 21, 2017

Group Discussion and Presentation on Criteria of a Good Textbook

The students of S.Y.Bed Commerce Pedagogy had a group discussion and presentation on the topic of Criteria of a Good Textbook under the guidance of Prof. Dr. Mabel Pimenta.